Get to know ✨ Mei ✨
Get to know ✨ Mei ✨
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Senior UX Researcher
Senior UX Researcher
They / Them Pronouns | 柯梅 (ke1mei2) | Name Pronunciation: m-AY k-UH
They / Them Pronouns | 柯梅 (ke1mei2) | Name Pronunciation: m-AY k-UH
Mei has 5 years of experience spanning AI wearables, gaming, accessibility, and policy work across multiple jurisdictions. They specialize in translating complex mixed methods research into product decisions that stick across teams, industries, and diverse user communities.
In their free time, Mei plays D&D, works on their art (digital & physical mediums), and enjoys reading cheesy romance novels. Their favorite video game of all time is Minecraft, and they have an orange tabby cat named Cardi B.
Researcher, public speaker, and storyteller.
Researcher, public speaker, and storyteller.
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Feedback from Stakeholders
Feedback from Stakeholders
"[Mei] was an absolute superstar! [Their] UXR skills, accessibility expertise, moderation, and clear communication in the share out were all so impressive. [They] nailed balancing details for a mixed audience, making it incredibly effective."
"In my first project [at Riot] doing in-depth interviews with players, Mei was critical to our project's success. Not only are they an experienced interviewer, but they also helped me organize and put together material to mentor other researchers in interviewing."
UX Research
UX Research
Mei's UX research expertise includes leading end-to-end research projects and providing actionable insights through mixed methods data analysis across multiple levels of stakeholders.
Please note that most of Mei's work is under NDA and therefore cannot be shared publicly. If you want to request access to a case study, please email them.
Complex Combos
Complex Combos
Mei led the design, execution, analysis, and reporting of a 3 study research package spanning 2 quarters and 150+ participants. Their findings reframed the core problem from fixable friction to a structural value gap. Leadership limited the release to a targeted market and defocused a planned audio-only pairing.
Key Skills
Key Skills
Quant survey analysis
Go / no-go product calls
AI research workflows
Shopping on Search
Shopping on Search
Mei led the design, execution, analysis, and presentation of a usability study that spanned 2 months and focused on 7 upper-motor impaired users. Their mixed-methods approach surfaced 3 high-impact fixes that, when addressed, would boost task completion rate from 40% to 90%.
Key Skills
Key Skills
Moderated usability testing
Accessibility testing
OKR Benchmarking
Trapped in the Search Bar
Trapped in the Search Bar
Mei led the design, execution, and analysis of a heuristic evaluation testing Google Search's iOS experience across 9 core user journeys and 3 assistive technology tools. Their evaluation traced every failing task back to a single structural blocker, a fix that changed predicted user journey completion rates from 56% to 100%.
Key Skills
Key Skills
Heuristic evaluation
Assistive technology testing
Root cause analysis
Forging a Warlord
Forging a Warlord
Mei led the design, coordination, analysis, and presentation of a 3 part character design study that spanned 7 months and hosted over 80 total participants. My mixed methods research, in combination with solution-focused reporting, gave the development team what they needed to pivot product direction and land Ambessa with players at release.
Key Skills
Key Skills
Live playtesting
0 to 1 Research
Managing difficult stakeholders
Government & Military Research
Government & Military Research
Mei's educational expertise focused on government and military intelligence analysis, providing actionable insights through open-source intelligence analysis for command level stakeholders.
Please note that most of Mei's previous intelligence work is restricted intelligence and therefore cannot be shared publicly. If you want to learn about their work, please email them.
The Twilight War that Never Happened
The Twilight War that Never Happened
China and Russia are Getting Bolder
Military intelligence briefings are often presented to executive level leadership as succinct one-page reports consisting of a summary, background context, and 3 potential recommendations. This particular study delves into the collaborative maneuvers executed by China and Russia over contested Japanese territory in August 2020. Leveraging threat assessment techniques, Mei conducted a comprehensive review of open-source intelligence to inform leadership about the most effective course of action in response to such provocations.
Key Skills
Key Skills
Open-source intelligence (OSINT)
Threat assessment
Military intelligence briefings
Picture by Elena Lacey; GETTY IMAGES.
It Only Takes 3 People to Create a Tiger
It Only Takes 3 People to Create a Tiger
China and Censorship in the Age of COVID-19
Mei's graduate thesis was an in-depth investigation of China's censorship strategies during the initial phase of the COVID-19 pandemic. Employing a combination open-source and social media intelligence, alongside on-the-ground disease surveillance methodologies, Mei provided a real-time reconstruction of the dissemination of COVID-19 information in China during the spring of 2020. Systematically analyzing changes in the censorship landscape over time, Mei then lays out the impact of COVID-19 on China's future censorship policies.
Key Skills
Key Skills
Social media intelligence (SOCMINT)
Data mining
Disease surveillance
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