UX Research
Mei's Research Background
Mei's UX research expertise includes leading end-to-end research projects and providing actionable insights through mixed methods data analysis across multiple levels of stakeholders.
Please note that most of Mei's work is under NDA and therefore cannot be shared publicly. If you want to request access to a case study, please email them.
Soft Skills
Cross-discipline Coordination
Deriving Actionable Insights
Stakeholder Presentation
Best Practice Documentation
Vendor Management
Project Management
Live Operation Games Research
Qualitative Skills
Survey Design
One-on-One User Interviews
Focus Groups
Usability Testing
Concept Testing
Playtesting
A/B Testing
Journey Maps
Ethnography
Personas
Quantitative Skills
Statistical Data Analysis
Survey Assessment
Usability Testing
Benchmarking
Playtesting
Technical Skills
Qualtrics
Excel
Stata
Parsec
Figma
Case Studies
How to Test a Champion
Mei led the design, coordination, analysis, and presentation of a 2 part character design study that spanned 2 months and hosted over 25 participants. Their mixed methods research, in combination with solution-focused reporting, gave the Champion’s team the information they needed to confirm their direction lock and continue to improve usability for players before release.
Key Skills
Moderating / Facilitating
Observing and Note Taking
Usability benchmarking
Survey design
Creating a Maverick
Mei led the design, coordination, analysis, and presentation of a character design research project that spanned 7 months and hosted over 80 total participants. My mixed methods research, in combination with solution-focused reporting, gave the development team the information they needed to change their direction and continue to improve usability for players before release.
Key Skills
Managing difficult stakeholders
Translating developer goals to players
Project viability shot calls
Games Accessibility Guide
Mei led the research, coordination, and analysis of accessibility standards in gaming. Their 2 years of qualitative research, in combination with 5 in-depth expert interviews, produced a guide with concrete goals and metrics for developers to strive for when improving their games accessibility.
This document is free for anyone to use. Please share it with your team and others in your field!
Key Skills
Legal analysis
Benchmarking
In-depth interviews
Cross-discipline coordination
Best practice documentation
Transforming LGBTQ+ Research Design
Mei reconstructed UCSD’s Graduate Well-Being survey to remove offensive material and better communicate with the underserved LGBTQ+ population it was originally meant to reach. Using journey maps, survey design, and primary source research, they were able to transform UCSD’s survey design and influence future research for the graduate program.
Key Skills
Personas
Journey / Empathy mapping
Usability benchmarking
Survey design