UX Research
What is UX research?
User research aims to uncover the barriers or frustrations users face as they interact with products. Mei's expertise is in qualitative research such as user interviews, focus groups, and short-answer survey evaluation. Mei also has an extensive background in data analysis through Qualtrics and Excel.
Please note that most of Mei's work is under NDA and therefore cannot be shared publicly.
Mei's Research Process
Qualitative Skills
Interviews / Focus Groups
Journey / Empathy Mapping
Mandarin Chinese
Personas
Quantitative Skills
Usability Benchmarking
Survey Design & Assessment
Data Analysis
Card Sorting
Heuristic Analysis
Software Skills
Excel
Stata
Qualtrics
Parsec
Figma
Case Studies
How to Test a Champion
I led the design, coordination, analysis, and presentation of a 2 part character design study that spanned 2 months and hosted over 25 participants. My mixed methods research, in combination with solution-focused reporting, gave the Champion’s team the information they needed to confirm their direction lock and continue to improve usability for players before release.
Please note: this content is under a NDA and requires a password to view
Key Skills
Moderating / Facilitating
Observing and Note Taking
Usability benchmarking
Survey design
I reconstructed UCSD’s Graduate Well-Being survey to remove offensive material and better communicate with the underserved LGBTQ+ population it was originally meant to reach. Using journey maps, survey design, and primary source research, I was able to transform UCSD’s survey design and influence future research for the graduate program.
Key Skills
Personas
Journey / Empathy mapping
Usability benchmarking
Survey design