UX Research
Mei's Research Background
Mei's expertise is in qualitative research such as user interviews, focus groups, and short-answer survey evaluation. They also have an extensive background in data analysis through Qualtrics and Excel.
Please note that most of Mei's work is under NDA and therefore cannot be shared publicly. If you want to request access to a case study, please email them.
Mei's Research Process
Qualitative Skills
Research Design
Interviews / Focus Groups
Playtesting
Journey Maps
Ethnography
Personas
Quantitative Skills
Data Analysis
Survey Design & Assessment
Usability Testing
Heuristic Analysis
Soft Skills
Managing difficult stakeholders
Validating project shot calls
Mandarin Chinese
Software Skills
Excel
Stata
Qualtrics
Parsec
Figma
Case Studies
Creating a Maverick
Mei led the design, coordination, analysis, and presentation of a character design research project that spanned 7 months and hosted over 80 total participants. My mixed methods research, in combination with solution-focused reporting, gave the development team the information they needed to change their direction and continue to improve usability for players before release.
Key Skills
Managing difficult stakeholders
Translating developer goals to players
Porject viability shot calls
How to Test a Champion
Mei led the design, coordination, analysis, and presentation of a 2 part character design study that spanned 2 months and hosted over 25 participants. Their mixed methods research, in combination with solution-focused reporting, gave the Champion’s team the information they needed to confirm their direction lock and continue to improve usability for players before release.
Please note: this content is under a NDA and requires a password to view
Key Skills
Moderating / Facilitating
Observing and Note Taking
Usability benchmarking
Survey design
Mei reconstructed UCSD’s Graduate Well-Being survey to remove offensive material and better communicate with the underserved LGBTQ+ population it was originally meant to reach. Using journey maps, survey design, and primary source research, they were able to transform UCSD’s survey design and influence future research for the graduate program.
Key Skills
Personas
Journey / Empathy mapping
Usability benchmarking
Survey design