UX Research

What is UX research?

User research aims to uncover the barriers or frustrations users face as they interact with products. As a discipline, user research focuses on understanding user behavior and needs through various techniques such as direct observation, surveys, and task analysis.

Please note that most of Mei's work is under NDA and therefore cannot be shared publicly.

Mei's Research Process

Qualitative Skills

  • Interviews / Focus Groups

  • Journey / Empathy Mapping

  • Mandarin Chinese

  • Personas

Quantitative Skills

  • Usability Benchmarking

  • Survey Design & Assessment

  • Data Analysis

  • Card Sorting

  • Heuristic Analysis

Software Skills

  • Excel

  • Stata

  • Python / R

  • Figma

Case Studies

How to Make an LGBTQ+ Inclusive Survey

I led the revision of the University of California Office of the President's (UCOP) graduate student survey. The survey purpose was to compare the health and security of marginalized students to their peers.

My UX direction enabled UCSD to remove bias from the questions and confirm correct terminology is used in future surveys.

Key Skills

  • Personas

  • Journey / Empathy mapping

  • Usability benchmarking

  • Survey design

Designing a War Game in Space

A war game is a strategic simulation that is used to analyze the repercussions of future political decisions and planning. I co-led the design, implementation, facilitation, and project management of a space race simulation for 60+ international analysts over a 3 month period.

My management enabled participants to correctly predict future international space policies, and provide de-escalation techniques for future command decisions.

Key Skills

  • Moderating / Facilitating

  • Observing and Note Taking

  • Personas

  • Journey / Empathy Mapping

Dating While Transgender

Dating apps are behind the curve in the inclusion of transgender and gender nonconforming (GNC) users. I led a review of popular dating app approaches to GNC users, and ranked each based on accessibility and usability.


My UX analysis created an inclusive dating app template for future designers to reference.

Key Skills

  • Personas

  • Journey / Empathy mapping

  • Usability benchmarking

  • Survey design

Follow the Money

I led an analysis of international economic and political security to investigate potential de-escalation techniques in future United States political decision-making. Although that 2019 report is classified, some of the conclusions are relevant to today's political climate. My conclusions enable command teams to make educated judgments on the current Russian tensions with Ukraine.

To demonstrate my contribution, this report contains relevant open-source research that I have gathered into a similar format as my original presentation.

Key Skills

  • Personas

  • Empathy Mapping

  • Map Drawing

  • Report Writing